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Help center

Answers to common wallet questions

Practical answers on recovery phrases, chains and tokens, safe transfers, device changes, impersonation attempts and installation sources.

Who controls the wallet assets?+

Custody depends on the actual wallet implementation. Check who holds the private keys and review the product documentation.

Does a wallet need internet access?+

Viewing blockchain balances and broadcasting transactions generally require connectivity; offline phrase storage does not.

Where should I keep a recovery phrase?+

Write it down privately and verify it offline. Avoid screenshots, cloud notes and messages to support agents.

How are keys different from recovery phrases?+

A private key controls a particular account. A recovery phrase can derive multiple accounts. Protect both as sensitive credentials.

How can I recover after changing phones?+

Confirm your offline backup, verify the application source and use the trusted local recovery interface.

What matters when adding USDT?+

USDT is issued on different chains. Verify the network and contract, and confirm compatibility with the recipient.

What should I review before a transfer?+

Confirm network, destination, amount, fees and approvals. Consider a small test transfer when appropriate.

How can I verify an app download?+

Use channels published by the genuine developer and verify the domain and software signature. Similar domains are not proof.

How do I recognize phishing?+

Look for lookalike domains, requests for recovery phrases, unexpected signatures and urgent social engineering.

imtoken · Before you begin

Start with safer wallet habits

Check software provenance and prepare an offline backup. This demonstration site does not provide a verified installer.

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